Privacy Policy

1. Introduction

ACONTO d.o.o. Belgrade (hereinafter referred to as “Aconto”, “we”, or “the Company”) respects the privacy of all visitors and users of the website aconto-email.rs and undertakes to process personal data solely in accordance with applicable laws and this Privacy Policy.

This website serves a strictly technical and informational purpose — it is used to verify the authenticity of e-mail communication originating from the ACONTO system and to provide official contact information.

By visiting and using this website, you confirm that you have read, understood, and accepted this Privacy Policy. If you do not agree with it, please do not use the website.

2. Data Controller

The data controller, within the meaning of the Law on Personal Data Protection of the Republic of Serbia, is:

Name: ACONTO d.o.o. Belgrade
Address: Jurija Gagarina 14a, Building 6, Apt. 39, Belville Business Complex, 11070 Belgrade – New Belgrade
Tax ID: 105793832
E-mail: info@aconto.rs
Phone: +381 (0)11 6300-207

Aconto processes users’ personal data in accordance with the applicable laws of the Republic of Serbia and implements all necessary technical and organizational measures to prevent unauthorized access, loss, alteration, or misuse of data.

3. Data We Collect

Given the purpose of this website, Aconto collects only minimal data, which may include:

  • Full name
  • Company name (if applicable)
  • E-mail address
  • Phone number
  • IP address (automatically logged by the server)
  • Message or inquiry submitted through the contact form

Aconto does not collect or process sensitive data, such as personal identification numbers, ID or passport details, bank or payment information, or health data.

4. Purpose and Legal Basis of Processing

Personal data are processed solely for the following purposes:

  • responding to your inquiries or requests,
  • verifying the authenticity of e-mail communication,
  • improving the security and functionality of the system,
  • recording technical reports or support requests,
  • fulfilling legal obligations (e.g., maintaining communication logs for data protection compliance).

The legal basis for processing may include:

  • your consent (e.g., when submitting a message via the contact form),
  • a legal obligation of the controller,
  • Aconto’s legitimate interest (e.g., system protection and spam prevention).

Data are used exclusively for the stated purposes and will not be further processed in a way incompatible with those purposes.

5. Data Processing and Retention

Personal data are stored only for as long as necessary to achieve the purpose for which they were collected, or as required by law.

Data provided through the contact form are deleted after 12 months, unless a legal obligation or ongoing cooperation requires longer retention (e.g., validation or technical correspondence).

Aconto does not use automated decision-making or profiling of users.

6. Access to Data and Third Parties

Access to personal data is limited to authorized personnel within ACONTO and to technical partners who maintain our hosting and e-mail infrastructure, strictly to the extent necessary to perform their duties.

All partners are contractually bound to maintain confidentiality and comply with the Law on Personal Data Protection.
Aconto does not sell, rent, or exchange your personal data with third parties for marketing purposes.

7. Data Security

Aconto applies appropriate technical and organizational security measures to prevent unauthorized access, loss, alteration, or misuse of personal data.

These measures include the use of SPF, DKIM, and DMARC authentication for e-mail communication, restricted server access, and continuous monitoring of security protocols.

However, no data transmission over the Internet can be completely secure, and Aconto cannot guarantee absolute protection of information transmitted electronically.

8. Rights of Data Subjects

As a user, you have the following rights:

  • the right to access your personal data,
  • the right to rectification or completion of inaccurate data,
  • the right to erasure (“right to be forgotten”),
  • the right to restriction of processing,
  • the right to data portability,
  • the right to object to processing,
  • the right to withdraw consent at any time.

Requests to exercise these rights can be sent via e-mail to info@aconto.rs, and Aconto will respond within the legally prescribed timeframe, without undue delay.

9. Cookies

This website uses technical cookies to enable core functionality and ensure secure content display. Cookies do not contain personal data and are not used to identify visitors for marketing purposes.

Users can modify their browser settings at any time to disable cookies. Detailed information is available in the Cookie Policy document.

10. Minors

Aconto does not knowingly collect or process personal data of minors. If a parent, guardian, or legal representative becomes aware that a minor has provided data without consent, please contact us immediately at info@aconto.rs so that such data can be deleted.

11. Amendments to the Privacy Policy

Aconto may update this Privacy Policy from time to time in accordance with applicable legislation and technical requirements. All changes will be published on this page and will take effect upon publication. We encourage users to review this page periodically for any updates.

12. Contact

For all questions, requests, or complaints regarding the processing of personal data, please contact us at:

E-mail: info@aconto.rs
Phone: +381 (0)11 6300-207
Address: Jurija Gagarina 14a, Building 6, Apt. 39, Belville Business Complex, 11070 Belgrade – New Belgrade